Refund policy
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it, with its original packaging and proof of purchase.
To request a return, please contact us at:
Returns must be sent to the following address:
Winterthurerstrasse 20
8472 Seuzach
Switzerland
Items returned without prior approval will not be accepted.
Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- the item is defective
- the item was damaged during shipping
- you received the wrong item
We will evaluate the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- opened tobacco products or cigars
- perishable goods
- custom or special orders
- gift cards
If you have questions regarding a specific item, please contact us before purchasing.
Exchanges
The fastest way to exchange an item is to request a return and place a new order once the return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to the original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
