Terms of service

Last updated: 07.03.2026

OVERVIEW

Welcome to The Gentlemen’s Cigar Pack.

The terms “we”, “us” and “our” refer to The Gentlemen’s Cigar Pack, operated by WolfEstate Management GmbH.

WolfEstate Management GmbH operates this website and store, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide customers with a curated cigar experience.

Our store is powered by Shopify, which enables us to provide our online services and payment infrastructure.

By accessing our website, browsing our store, purchasing products, or using any part of the Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, you may not access or use the Services.

SECTION 1 – AGE RESTRICTION

Our store sells tobacco products.

By using our Services or purchasing from our store, you confirm that you are at least 18 years old and legally permitted to purchase tobacco products under Swiss law.

We reserve the right to cancel any order if we believe the purchaser does not meet the legal age requirements.

SECTION 2 – ACCESS AND ACCOUNT

To use our Services, you may be required to provide certain information such as your email address, billing address, payment details and shipping information.

You agree that all information you provide is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account and login credentials and for all activities under your account.

Accounts may not be transferred, sold or assigned to another person.

SECTION 3 – PRODUCTS AND SERVICES

We make every effort to display our products accurately. However, product appearance, colors or packaging may vary depending on device displays or production differences.

All product descriptions and availability are subject to change without notice.

We reserve the right to:

  • modify product offerings
  • discontinue products
  • limit quantities
  • restrict sales to certain customers or regions

SECTION 4 – SUBSCRIPTIONS AND MEMBERSHIPS

Some products offered through our Services may be provided as subscription-based memberships.

By purchasing a subscription, you agree to recurring billing according to the selected subscription plan.

Membership deliveries are typically shipped once per month, generally during the third week of the month.

Subscriptions may renew automatically unless cancelled prior to the next billing cycle.

You may manage, modify or cancel your subscription through the link provided in your order confirmation email or through your customer account.

SECTION 5 – ORDERS

When you place an order through our store, you submit an offer to purchase.

We reserve the right to accept or decline any order at our sole discretion.

Orders are considered accepted only after payment has been processed and confirmation has been sent.

We may cancel or modify orders if:

  • product availability changes
  • pricing errors occur
  • legal or compliance requirements apply

SECTION 6 – PRICING AND BILLING

All prices listed in our store are displayed in Swiss Francs (CHF) unless stated otherwise.

Prices are subject to change without notice.

You agree to provide accurate billing and payment information for all purchases.

By submitting payment information you confirm that:

  • you are authorized to use the payment method
  • charges will be honored by your payment provider
  • you will pay all applicable charges including taxes where applicable

SECTION 7 – SHIPPING AND DELIVERY

We currently ship exclusively within Switzerland.

Delivery times are estimates and may vary depending on shipping volume or external factors.

Once products are handed over to the shipping carrier, the risk of loss transfers to the customer.

We are not responsible for delays caused by shipping carriers or events outside our control.

SECTION 8 – RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Customers may request a return within 14 days of receiving their order, subject to the conditions outlined in our return policy.

SECTION 9 – INTELLECTUAL PROPERTY

All content on our website including:

  • logos
  • branding
  • product descriptions
  • text
  • images
  • design elements

are the intellectual property of The Gentlemen’s Cigar Pack or its licensors.

You may not reproduce, distribute, modify or use our content without prior written permission.

SECTION 10 – THIRD-PARTY SERVICES

Our Services may include tools or integrations provided by third parties, including Shopify and payment providers.

We do not control these third-party services and are not responsible for their functionality or policies.

Use of third-party services is at your own risk.

SECTION 11 – FEEDBACK

If you submit feedback, suggestions, ideas or reviews, you grant us the right to use such content for business purposes including improving our Services.

We are under no obligation to maintain feedback confidential or provide compensation.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally there may be information on the website containing typographical errors or inaccuracies.

We reserve the right to correct errors, update information or cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use the Services for any unlawful purpose or to violate applicable laws.

You may not:

  • distribute malware
  • attempt unauthorized access
  • interfere with the functionality of the website
  • use the Services for fraudulent purposes

We reserve the right to terminate access if violations occur.

SECTION 14 – TERMINATION

We may suspend or terminate access to our Services at any time if these Terms are violated.

Any obligations incurred prior to termination will remain in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products provided through our store are offered “as is” and “as available” without warranties of any kind.

We do not guarantee that the Services will be uninterrupted, secure or error-free.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Gentlemen’s Cigar Pack and WolfEstate Management GmbH shall not be liable for any indirect, incidental or consequential damages arising from the use of our Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless The Gentlemen’s Cigar Pack, WolfEstate Management GmbH, Shopify and affiliated partners from any claims resulting from your breach of these Terms or violation of applicable laws.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service, together with our policies and guidelines, constitute the entire agreement between you and The Gentlemen’s Cigar Pack.

SECTION 20 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of Switzerland.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Zurich, Switzerland.

SECTION 21 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Changes become effective once published on this page.

Your continued use of the Services constitutes acceptance of the updated Terms.

SECTION 22 – CONTACT INFORMATION

Questions regarding these Terms should be sent to:

The Gentlemen’s Cigar Pack
Operated by WolfEstate Management GmbH

Winterthurerstrasse 20
8472 Seuzach
Switzerland

Email: info@thegentlemens.ch
Phone: +41 76 498 95 75

UID: CHE-323.698.803